Whirlpool Gold Refrigerator Not Making Ice


Chances are that if you purchased a Whirlpool Gold refrigerator unit, its excellent ice making ability was one of the reasons for your purchase. Because this model is so reliable, it’s easy to get used to having ready-made ice whenever you want it. However, there are bound to be issues with ice making at some point.

You may notice oddly-shaped ice cubes, hollow ice cubes, or even no ice cubes at all. This can be frustrating, but in many cases, the solution is simple and can be handled yourself.

Some reasons for your whirlpool refrigerator or freezer to not make ice include:

  1. Issues with the water supply
  2. The ice maker could be turned off
  3. Issues with the freezer temperature
  4. Issues with the water filter
  5. Wiring harness problems
  6. Ice maker assembly problems

Before you call up the refrigerator repair company, take a look at the troubleshooting suggestions that will be described below. Some basic knowledge can save you time, aggravation and money.

Your Ice Making Issue Could Come From the Water Supply Line

If your ice maker is not producing ice, the problem could be coming from the water supply that runs from your sink to the refrigerator.

Check if Hose is Connected to Cold Water Supply

The first thing to do is to check if the freezer water supply line is actually connected to the house’s cold water supply. If the ice maker is on, but the hose is not connected to the water supply, you may hear an odd buzzing noise coming from the ice maker, your fridge may be getting too cold or food in your crisper drawers might be freezing. Connect the lines according to your appliance’s manual, and that should correct the problem. \

Check Water Shut-off Valve

Another possible culprit could be the water shut-off valve. This valve should be completely open. If the shut-off valve is closed then water can’t pass through the supply line and even have the chance at turning into ice. Therefore if it is closed or partially closed make sure to fully open the shut-off valve.

Check for Kinks in Supply Line

Are there any kinks in the line? Even a small kink in the water line can cause a reduction in water flow, and it may cut off the water supply completely. Straightening out the line will increase pressure and water flow. To avoid this issue in the future, make sure that you do not place your refrigerator too close to the wall. This can pinch the line and cause frequent ice making problems.

Where Kinks in the Supply Line Occur

The most common area for kinks in the water supply line are where the hose bends away from its connection point to the water supply. They are also very common to occur behind the fridge/freezer. In order to avoid this pull your unit slightly away from the wall. Having it pushed in against the wall to tight is a common cause of kinks.

Check the Water Supply Lines Pressure

The last thing to check with the water supply line is the pressure. In order to make ice, the water inlet valve needs to be at 20 psi. There is a simple test to see if there is sufficient pressure in your water supply line for your fridge:

  1. Place a large container under the water dispenser of the refrigerator
  2. Press the dispenser lever for five seconds
  3. Measure the amount of water that was dispensed. If there is sufficient pressure to make ice, you should have nine ounces per five seconds

Areas that will Affect your Water Supply Line Pressure

The most prominant factors that will affect your fridges water supply lines pressure include:

  1. water softeners
  2. length of water supply line
  3. clogged aerator
  4. Wonky shut off valve
  5. Water main changes

Freezer Temperature Issues

The solution to ice making issues is often as simple as adjusting the temperature of your freezer. If the temperature of your freezer is over 10 degrees Fahrenheit, then your freezer won’t make ice. The optimal ice making temperature should be between zero and five degrees. Sometimes if the unit was unplugged, or if there was a power outage, then it can take up to 24 hours for the freezer to reach the correct temperature again.

Dirty Condenser Coils

Often, problems with the freezer temperature can stem from a condenser coil that is dirty or clogged. Also check to see if the condenser fan is workings Correcting these issues can often allow your freezer to achieve lower temperatures.

There are two places where you will find your condenser coils. The first area being at the bottom and back of the fridge. The second place is at the bottom of your fridge towards the front. You will need to remove the front kick plate and you should be able to see the coils.

Gently vacuum the coils and use a coil brush to clean the coils. This should be done on a semi regular basis for your unit to functionally operate.

Frosted Over Evaporator Coils

The evaporator coils are essential for producing cold air and then the evaporator fan blows this cold air around the freezer and fridge to cool the unit down. The coils normally ice up and then a heating element kicks in and it defrosts.

Solutions for Unfreezing Evaporator Coils

The evaporator coils should be looked at to see if there is considerable amount of ice build up. If there is then you need to thaw it with a blow dryer or unplug your unit, or poor hot water on the coil.

A faulty heating element can be the result of frosted over evaporator coils.

Location of Evaporator Coils

The location of the evaporator coils will depend on your specific unit. The will be located in the freezer of your fridge behind a panel. In order to access them you will need to remove the contents of your freezer and unscrew the panel. Below is an example of where you can find your evaporator coils.

Ice Maker is Turned Off

Even though this seems to be a pretty obvious reason why your freezer is not making ice, many people jump to more serious conclusions before checking to see if their ice maker is even turned on. Maybe you turned off the ice maker by accidentally hitting something on the display.

Another common reason for the ice maker to be turned off is an issue with the shut-off mechanism. This is a lever or arm that activates to keep the ice bin from overflowing. If this gets stuck, the freezer will not produce ice. Releasing this lever is a very simple and effective solution.

An often overlooked solution is with the door switch. When you open your refrigerator door, the water and ice making processes are temporarily stopped due to the door switch. A defective switch will not signal the ice maker to turn back on. Test the switch with a multi-meter to test for continuity. If there is no continuity, you will need to replace the switch. The switch might also be stuck in place due to ice or gunk build up.

Make Sure To Check Your Water Filter

A clogged water filter can greatly reduce the pressure in your water line, and this can lead to less ice being made. Ideally, your filter should be changed every five or six months. It’s actually quite easy to see if your water filter is clogged. Dispense some water with the filter in. Remove the filter and dispense more water. If the water comes out faster without the filter in place, then your filter is clogged. You can bypass the filter until you replace it.

After you replace the water filter, it is very important to flush the lines. Failure to properly complete this step can lead to problems with ice production. To flush the line, depress and hold the water dispenser for five seconds. Release it for five seconds. Repeat these steps until you have a steady flow of water.

Check The Wiring Harness

The wiring harness, located in the freezer door, is often an area of concern when your freezer stops making ice. If the harness is damaged, it can cause a power loss or the water dispenser may also stop working. Check for broken, dented or kinked wires. You can also use a multi-meter to check for continuity.

Here is a fantastic video showing how to access the wiring harness to your fridge unit:

Ice Maker Assembly Issues

The ice maker assembly is a collection of parts that work together to make the ice. Since the whole assembly will need to be replaced if one of these parts is not working, it’s important to check each one carefully.

One simple fix could center around the bail arm. The bail arm, usually found above the ice tray, should always be in the down position. If it’s not, adjust it, and the freezer should start making ice.

The problem could also stem from either the ice maker module or a stripped gear. Check to see if there are ice cubes stuck in the module blades. Removing this ice can often get your ice maker going again. Stripped gears will need to be replaced.

When your freezer stops making ice, the solution is often quite simple to correct. Before calling a professional, try the simple tips listed above.

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